you have the right to cancel your order and return the product for a refund within 14 calendar days of receiving it, without providing a reason. This is subject to the following conditions:
The product must be returned in its original condition, unused, and in the original packaging.
Refunds will be processed within 14 days of receiving the returned item, or proof of return, whichever is earlier.
You are responsible for the cost of return postage unless the item is faulty.
Change of Mind:Returns are accepted within 14 days of delivery for unopened and unused items. The product must be in resalable condition.
Faulty or Damaged Items:If your Bin Day Bot arrives damaged or develops a fault within 30 days of receipt, you are entitled to a replacement or refund.
After 30 days but within 6 months, we will repair or replace the item. If this is not possible, a refund will be issued.
Exclusions:We cannot accept returns for items damaged due to misuse, unauthorised repairs, or modifications. Customised items (e.g., special color editions) are non-refundable unless faulty.
Contact Us First:
Email our customer service team at bdb@t2k.group with:
- Your order number.
- Details of the item and reason for return.
- Photos of the item if it’s faulty or damaged.
Return Authorization:
Once your return is authorized, we will provide you with a return address and instructions.
Packaging and Postage:Ensure the item is securely packaged to prevent damage during transit. We recommend using a tracked and insured service, as we cannot accept responsibility for items lost in transit.
Refunds will be issued to the original payment method. We reserve the right to deduct an amount from the refund if the item is returned in a used or damaged condition, as per UK law.
To protect against fraudulent returns:
Returned items will be inspected upon receipt.
Refunds or replacements will only be issued once we confirm the item is in its original condition or the reported fault is verified.
We may request proof of postage and tracking details for returned items.