Privacy Policy
Last Updated: 16/11/24
T2K Group Limited ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect and process the following data about you:
Personal Data You Provide:Name, email address, phone number, and billing/shipping address when you purchase a product or contact us.Information you provide when filling out forms on our website.
Automatically Collected Data:
IP address, browser type, and browsing behaviour collected through cookies and similar technologies.
Payment Information:Payment details are processed securely through third-party providers. We do not store your card information.
2. How We Use Your Information
We use your data for the following purposes:
To Provide Services:
Processing orders, shipping products, and customer support.
To Communicate:
Sending order updates, responding to inquiries, or sharing marketing communications (with your consent).
To Improve Our Website:
Analysing user behaviour to enhance website performance and usability.
To Comply with Legal Obligations:
Ensuring compliance with laws and regulations.
3. Sharing Your Data
We do not sell your personal data. We may share your information with:
Service Providers:
Trusted third parties who assist us in operating our website, shipping products, or processing payments.
Legal Authorities:
When required to comply with legal obligations or protect our rights.
4. Your Data Rights
Under UK GDPR, you have the following rights:
Access:
Request a copy of the personal data we hold about you.
Correction:
Request corrections to inaccurate or incomplete data.
Erasure:
Request the deletion of your data in certain circumstances.
Objection:
Object to the processing of your data for specific purposes.
Portability:
Request your data in a portable format.
To exercise your rights, contact us at privacy@t2k.group.
5. Data Security
We implement appropriate security measures to protect your personal data.
While we strive to use commercially acceptable means to protect your information, no transmission method over the Internet is completely secure.
6. Cookies
We use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
8. Contact Us
For any questions or concerns about this privacy policy or your data, please contact us:
T2K Group Limited
The Catalyst
Baird Lane
York, YO10 5GA
Email: privacy@t2k.group
9. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
Terms and Conditions
Effective Date: 16/11/24
Welcome to T2K Group Limited's website. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before using our site or purchasing our products.
1. About Us
This website is operated by T2K Group Limited, a company registered in England and Wales.
Our registered office is:
T2K Group Limited
The Catalyst
Baird Lane
York,
YO10 5GA
For any queries, you can contact us at privacy@t2k.group.
2. Products and Services
All products and services are subject to availability. We reserve the right to modify or discontinue products without prior notice.
Descriptions of products are provided as accurately as possible. However, we do not guarantee that all details (e.g., images, colors) will be entirely error-free.
3. Pricing and Payments
Prices for products are displayed in GBP and are subject to change without notice.
Payment must be made in full at the time of purchase. We accept payments via Stripe.
If an error occurs with pricing or payment, we reserve the right to cancel the order and provide a full refund.
4. Shipping and Delivery
We aim to dispatch orders within 1 - 3 business days of payment.
Delivery times may vary depending on location and shipping service used.
Risk of loss or damage to the product passes to you once the product has been delivered.
Please ensure the delivery address provided is accurate. We are not responsible for delivery issues caused by incorrect addresses.
5. Returns and Refunds
Our Returns Policy complies with UK consumer law and is outlined separately on the Returns and Refunds Page.
Key points include:
You have 14 calendar days from receipt to return an item for a refund.
Products must be returned in their original condition and packaging.Refunds are processed within 14 days of receiving the returned item.
6. Intellectual Property
All content on this website, including text, images, graphics, and logos, is the property of T2K Group Limited or its licensors and is protected by copyright and intellectual property laws.
You may not copy, reproduce, or distribute any content without prior written permission.
7. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our total liability, whether in contract, tort, or otherwise, shall not exceed the amount paid by you for the product.
8. Use of the Website
You agree to use this website only for lawful purposes and in a way that does not infringe on the rights of others.
We reserve the right to suspend or terminate access to the website for violations of these terms.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Changes to Terms
We reserve the right to update these terms at any time without prior notice. Any changes will be effective upon posting on this page.
11. Contact UsIf you have any questions about these Terms and Conditions, please contact us:
T2K Group Limited
The Catalyst
Baird Lane
York, YO10 5GA
Email: privacy@t2k.group
Responsible Disclosure Policy
Effective Date: 16/11/24
At T2K Group Limited, we are committed to maintaining the security and privacy of our products, services, and customers. We value the contributions of the security community in identifying and responsibly reporting potential vulnerabilities.
This Responsible Disclosure Policy outlines how to report vulnerabilities and what you can expect from us in return.
1. Reporting a Vulnerability
If you believe you have discovered a security vulnerability in one of our products or services, please report it to us as soon as possible by emailing security@t2k.group. Include the following information in your report:
A detailed description of the vulnerability.
Steps to reproduce the issue or proof of concept (if available).Any tools or methods used to discover the vulnerability.
Your contact information, so we can reach out for clarification or updates.
2. What to Avoid
When researching or testing vulnerabilities, please:
Do not exploit the vulnerability beyond what is necessary to confirm its existence.
Do not publicly disclose or share details of the vulnerability before we have addressed it.
Do not attempt to access, modify, or destroy data that does not belong to you.
Do not disrupt our services or operations while testing.
3. Our Commitment to YouIf you responsibly disclose a vulnerability, we commit to:
Acknowledging receipt of your report within 3 business days. Providing regular updates on our progress in addressing the issue.
Working to resolve the vulnerability as quickly as possible.
Recognizing your contribution (with your consent) once the vulnerability has been resolved.
4. Scope of Policy
This policy applies to vulnerabilities discovered in:Our products (e.g., Bin Day Bot).
Our websites and services hosted under bin-day-bot.com.If your discovery involves third-party software or services, please report the issue directly to the vendor.
5. Legal Safe Harbour We will not take legal action against researchers who:
Follow the guidelines outlined in this policy.
Act in good faith and avoid actions that may harm us, our customers, or our systems.
If you are unsure whether your activities fall within this policy, contact us first at security@t2k.group to clarify.
6. Recognition
We are grateful for your contributions to improving our security. If permitted, we are happy to publicly recognise your efforts on our website or social media.
Contact
For any questions regarding this policy or to report a vulnerability, please email us at:
security@t2k.group
Thank you for helping us ensure the safety and security of our products and services.